Sub-processors
SoundOps engages the following sub-processors to operate the platform. This list is required by UK GDPR Article 28(2). We provide 30 days' notice via our status page and customer comms before adding, replacing, or relocating any sub-processor. Material changes also surface in each tenant's admin notification feed.
Last reviewed: 2026-05-24. For the data residency and lawful-basis details, see our privacy policy and the data subject rights guidance.
| Sub-processor | Purpose | Location | Transfer mechanism | DPA |
|---|---|---|---|---|
| Amazon Web Services | Object storage (S3), email sending (SES), SMS (Pinpoint), queues (SQS), event bus (EventBridge), DNS (Route53) | Ireland (eu-west-1) | Within UK / EEA adequacy | DPA → |
| MongoDB Atlas | Database (one cluster, per-tenant databases) | Per-cluster (verify in Atlas console) | EU Standard Contractual Clauses + UK Addendum | DPA → |
| Vercel | Hosting, edge compute, SSL termination | Global edge (default US, configurable EU regions) | EU Standard Contractual Clauses + UK Addendum | DPA → |
| Stripe | Payment processing, subscription billing, Connect accounts | US + UK + Ireland | EU Standard Contractual Clauses + UK Addendum | DPA → |
| Meta Platforms (WhatsApp / Instagram / Facebook) | WhatsApp Cloud API messaging, Instagram Graph API, Conversions API | Ireland + US | EU Standard Contractual Clauses + UK Addendum | DPA → |
| Anthropic | Claude AI for AI Writer + support chatbot | US | EU Standard Contractual Clauses + UK Addendum | DPA → |
| Upstash | Redis cache (rate limiting, tenant resolution L2 cache) | Per-database (configurable) | EU Standard Contractual Clauses + UK Addendum | DPA → |
| Cloudflare | Turnstile CAPTCHA (anti-abuse) | Global edge (US-headquartered) | EU Standard Contractual Clauses + UK Addendum | DPA → |
| Sentry | Error tracking + performance monitoring (PII redacted via Pino) | US | EU Standard Contractual Clauses + UK Addendum | DPA → |
Notification of changes
Tenants on our service can opt in to email notification of sub-processor changes by enabling the “sub-processor changes” category under Settings → Notifications.
Subscribe to updates
Press, customers and prospects can subscribe to sub-processor change notifications via the platform status page. We post the upcoming change at least 30 days before it takes effect.